All sales are final. We do not accept returns for refund or exchange, at the exception of items damaged in transit.
Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at firstname.lastname@example.org with pictures of the damaged items, then return the damaged item to us. Upon the receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
Lash Lift Co is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lash Lift Co will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
You must contact us within 12 hours of placing the order.
We cannot cancel your order once it has already been shipped or it has been more then 12 hours after placing the order.
The Return Shipping fees has to be borne by the Customer, at the exception of items/goods damaged in transit. In any other case, is the customer wants to return the product for a refund, the Return Shipping fee has to be borne by the customer.